Existing patients, who would like to update their details please fill complete our Patient Update Info Form
Appointments for standard consultations can be scheduled with your regular doctor or the next available doctor, depending on your preference and doctor availability.
Extended consultations are available on request. If you anticipate that your consultation will be longer than usual, please advise our friendly receptionist when arranging your appointment time.
If you are a new or existing patient requesting records from a previous clinic/hospital, please speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.
If you have moved to another clinic and require your records to be transferred to them, please note we do charge $20 per file being sent to another practice.
Home Visits are available for patients of Mckinnon Hill Medical Centre whose condition prevents them from attending the practice e.g. immobile patients. Please contact the practice to arrange a home visit.
We bulk bill all patients from Monday to Friday and privately bill on Saturday and Public Holidays.
Pensioners holding a valid Commonwealth Concession card, Department of Veterans Affairs (DVA) card and Children under 16 will get an additional $10 discount on Saturdays and Public Holidays
All other patients will incur an out of pocket fee which is payable on the day of consultation, only when visiting the clinic on weekends and public holidays (out of pocket fee is usually between $25 and $45)
At McKinnon Hill Medical Centre, we are committed to providing comprehensive and affordable medical services to all our patients.
Please contact reception on 03 9999 7280 for further fee details.
Please contact us if you wish to discuss the fee for your appointment.
Our policy is that payments are to be made on the day of the consultation. Accepted payment methods include credit card, EFTPOS, and cash.
Off-street parking is available at the rear of the building. Street parking on side streets is also available.
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.
McKinnon Hill Medical Centre Centre works together with Doctor Doctor and Sandy Hill After Hours MC practices to provide an after-hours service for our patients.
If you require urgent medical attention after hours, please ring the clinic on 03 9999 7280. A recorded message will advise you how to get in touch with the doctor on duty. This may be a doctor from another local practice.
Consultations after hours may incur a fee.
Test results, including blood tests, xrays and scans are typicalled returned to us within 2-3 days of being taken. If your results are "abnormal", you will be informed via call or sms.
Currently we are only contacting you via SMS or phone call to advise you of receiving your abnormal results, however, please keep in mind there are plans in the near future to send an sms to you to notify you of 'normal' results.
We always advise our patients to make a follow up appointment for all test results to ensure a consistently high level of care.
It is important to update your contact details with us, in the event we need to contact you regarding your test results or upcoming appointments
Referrals & Prescriptions
Any referrals or prescription requests require patients to physically attend the clinic.
Unfortunately we are not able to provide any referrals or prescriptions over the phone. Please call the practice to book and appointment, or you can book an appointment online
ALWAYS PHONE 000 IN AN EMERGENCY.
The full fee is payable after each TAC or Workcover claim consult. We recommend you take the receipt back to your insurance provider for full or partial reimbursement - dependent on your provider's policy terms.
If you phone the Clinic requesting to speak to your doctor, you may be asked to leave a number on which you can be contacted. Most doctors return phone calls at the end of their session (either during their lunch break or at the end of the day). If the matter is urgent, either your doctor, another doctor or the practice nurse will be able to take your call immediately. Please understand that in many instances, the doctor or nurse will be unable to provide advice over the telephone. MHMC is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person.
Individual Doctors in our Practice determine whether they communicate electronically with their patients. Please ask our staff your GP’s preference. Please note that all steps will be taken to securely send private information, but we cannot guarantee that records sent electronically will be private.
All Procedures, wound care, ear syringing and immunisations must be booked with the practice nurse as well as the doctor.
Please contact the practice to book in the most suitable time for both you and our practice nurse
We value and appreciate your compliments, suggestions or complaints in order to improve our services and the way we communicate.
However, if you wish to take that matter further and feel that you need to discuss the matter outside the surgery, you may contact:
Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: 03 9032 3111
Or write to
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000 Victoria